How the pilot works
From application to daily calls, here is what happens.
SecondYou works hand-in-hand with caregivers of people with dementia. The application tells us whether this first pilot is a reasonable fit. Applying does not guarantee acceptance. If accepted, participation begins only after informed consent and proceeds through hands-on onboarding, voice recording, caregiver review and approval, calls together, and feedback.
What the pilot asks of you
Participation is guided and hands-on, not a five-minute setup. It includes informed consent, onboarding, one to two weeks of natural phone calls for voice recording, a detailed conversation about your loved one and their routines, review and approval of the trained voice, initial calls with you listening along, and ongoing feedback.
Every pilot call goes through the pilot's monitoring process, which includes AI systems and review by trained team members. SecondYou is not an emergency monitoring system, does not continuously monitor your loved one, and does not replace emergency or personal-safety monitoring. A team member remains available throughout the pilot to guide you and help with setup, calls, feedback, and technical problems. During onboarding, we explain how to reach the team.
If we encounter an exception, difficulty, or unusual situation, we may pause or adjust the service while we work with you to resolve it; that can take additional time and participation from you.
Not sure whether this is for you? Apply and our staff will answer your questions and provide more information about the pilot.
What it costs
Free during the pilot and for five years afterward.
No credit card or participation fee is required to apply or take part in the current pilot.
For families enrolled in the pilot, the service is free during the pilot. After the pilot ends, the service stays free to you for five years.
Any feature included in that service that we later charge other families for stays free to you for that period. You helped us build it, so you keep it.
The five-year free-access offer applies as long as the service is commercially available. See the important pilot terms for details.
Read important pilot termsImportant pilot terms
Experimental pilot and selection
Enrollment in this pilot is offered to caregivers of people with dementia. The caregiver, not the person receiving calls, is the applicant and is responsible for screening, consent, setup, and feedback. This is an experimental product. Some features may be unavailable, may change, or may not function as intended during the pilot. No results are guaranteed. Individuals may meet the criteria, but not be selected. Selection for the pilot program is solely at the discretion of ProxiCare PBC.
Five-year free access for pilot families
For this benefit, enrolled means a family has been accepted into the pilot, completed informed consent and begun onboarding. Enrolled families receive the SecondYou service at no charge during the pilot and for five years after the pilot ends. Features included in that service and offered to paying families remain free to enrolled pilot families during that period. There is no automatic billing. Once a family meets this definition, later pausing or withdrawing from pilot participation does not by itself end eligibility for this five-year free-access offer, as long as the service is commercially available. Withdrawing from the pilot does not create a charge or repayment obligation.
Program and service changes
ProxiCare PBC may cancel, change, modify or end the pilot program at any time. The five-year free-access offer applies as long as the service is commercially available. ProxiCare PBC may change features or discontinue the service for safety, legal, technical, operational or business reasons. If the service is no longer commercially available, ProxiCare PBC is not required to continue operating it solely for pilot families.
General wellness only
This program is a general wellness pilot testing program and is not a clinical trial. It is intended to explore and evaluate the use of the system for general wellness purposes and is not designed to diagnose, treat, cure, or prevent any disease or medical condition.
Participation does not guarantee any particular outcome, benefit, improvement, or result. Individual experiences and results may vary. The system and program should not be considered a substitute for professional medical advice, diagnosis, or treatment.
-
You apply, and we review the fit
As the caregiver, you complete the full screening application. The SecondYou reviewer sees the caregiving and fit answers under a blinded application number, meaning an application ID instead of your name. Your identity stays with the recruiting organization unless the application is accepted and released.
Submitting an application does not guarantee acceptance. Selection is solely at the discretion of ProxiCare PBC.
If the pilot is not the right fit right now, we say so plainly and kindly. Some people may be a better fit for a later version.
-
We may ask the recruiter to follow up
If something needs clarification, SecondYou sends the recruiter specific follow-up flags and questions. The recruiter contacts you, collects the answers, and attaches the result to the blinded application.
-
You read and sign informed consent
If you are accepted, we send a plain-language informed consent document. That means you can read it, ask questions, schedule a call to walk through it, and then sign electronically. Nothing else happens until consent is complete.
-
Welcome meeting and setup
You meet with the SecondYou team by video or phone. We explain the program, answer questions, and help set up the dedicated phone number your loved one will use. We also make sure safety reachback and caregiver contact details are correct.
-
You record natural phone audio
For about a week or two, you call your loved one as you normally would. We need enough natural phone conversation to build a voice model that sounds like you. You do not need to script anything.
-
You tell SecondYou about your loved one
On your own time, you have a guided conversation about your loved one: who they are, what they like, what routines and worries they have, what calms them, and what topics to avoid. The point is to help SecondYou be present for them in a way that sounds like family, not like a chart.
-
You listen to the voice and approve it
We build a voice that sounds like you. You listen to it, talk with it, and approve it before it is ever used with your loved one. If it does not sound right, we adjust it.
-
Calls together first
When you are ready, SecondYou can answer in your voice while you listen along. You can take over at any moment, correct SecondYou in real time, or simply listen and see how it goes.
-
Then SecondYou can take some calls on its own
After enough calls together, you may decide you are comfortable letting SecondYou handle some calls without you on the line. You choose when that happens, and you can switch back to listening along whenever you want.
-
You can pause, change, or stop
You can withdraw, meaning leave the pilot program, at any time, without completing an exit interview or any other further pilot activity. If your loved one's situation changes, we offer a gentle close-out process and help the program end cleanly.
-
You complete an exit interview
At the planned end of your pilot participation, you meet with the SecondYou team to discuss what worked, what was difficult, any unusual situations or problems, and what we should improve. If you leave early, we offer the same exit interview, but you may decline it and your withdrawal takes effect without it. We also review next steps, including the five-year free-access offer, which applies as long as the service is commercially available.
What SecondYou does not do
- SecondYou is not an emergency monitoring system and does not continuously monitor your loved one.
- We do not make care decisions for you.
- We do not share your voice or your loved one's information outside the team and partners running this pilot.